IMPORTANT INFO REGARDING ROYAL MAIL INTERNATIONAL/EXPORT SERVICES.
Royal Mail international export services continue to be severely disrupted following a cyber incident.
Royal Mail is experiencing severe service disruption to international export services following a cyber incident.
Royal Mail are temporarily unable to despatch items to overseas destinations.
Royal Mail teams are working around the clock to resolve this disruption and advise they will provide an update as soon as more information is available. They advised an investigation was immediately launched into the incident and they are working with external experts.
Please note that International Parcels are not currently being scanned at our local Chelmsford depot after collection from us. The first tracking scan will be once your parcel is ready to leave the UK at Heathrow Airport (Langley).
NOVEMBER/DECEMBER: IMPORTANT INFO REGARDING ROYAL MAIL STRIKES:
Royal Mail staff who collect, sort and deliver parcels are taking strike action on Thursday 24th November, Friday 25th November, Wednesday 30th November, Thursday 1st December, Friday 9th December and Sunday 11th December, Wednesday 14th December and Thursday 15th December, Friday 23rd December and Saturday 24th December 2022.
Please expect significant disruptions. We are unable to predict how delayed parcels may be.
We strongly recommending opting for DPD or DHL Express delivery if your order is at all time sensitive!!
Services are operational and we continue to accept orders for destinations across the globe. However, delays can be expected due to high demands and special orders e.g. quarantine; or special measures being implemented (e.g. diverting to mail boxes, replacement procedures for obtaining a signature) by the local postal/delivery service to minimise the spread of Coronavirus.
DELIVERY & PRODUCTS
All products and sizes which are listed on Naughty Knickers are held in stock unless otherwise stated (e.g Pre-Order). If on the off-chance our website hasn't updated and a product/size which you have ordered has gone out of stock we will notify you by email.
Our packaging is plain and discreet.
Orders placed on public holidays will be processed the following working day.
ROYAL MAIL: UK DELIVERY SERVICES
Order by 1pm
Monday to Friday for same day dispatch.
Orders placed after the cut off time will be processed the following working day. Tracking link will be sent by email. Text message updates available on Tracked 24/28 services.
Royal Mail 48: FREE (Note: We have suspended this service due to Royal Mail delays).
Royal Mail Tracked 48: £2.00 (FREE on orders over £40.00)
Royal Mail Tracked 24: £4.00
Royal Mail Special Delivery - Next Working Day: £6.00
Royal Mail Special Delivery - Saturday: £10.00
DPD LOCAL: UK DELIVERY SERVICES
Cut-off time/despatch date indicated at the check out.
Orders placed after the cut off will be processed the following working day.
You will be sent an email/text message on the day of delivery, with an expected 1-hour delivery window, so you won't need to wait in all day for the courier to arrive.
Next Working Day Delivery: £4.95 - Currently reduced to £2.95.
Order by 1pmMonday to Friday for same day dispatch. Orders placed after the cut off will be treated as placed the following working day.
Price calculated at checkout.
Price depending on location/volume - calculated at checkout.
Royal Mail: International Tracked & Signed For, International Tracked, International Signed For
DHL EXPRESS WORLDWIDE
DHL Express Worldwide delivery: Price depending on location/volume - calculated at checkout.
IMPORT TAXES, DUTIES & CUSTOMS FEES NK Retail Group Ltd charges UK VAT on orders being shipped within the UK.
If you are shopping from outside of the UK, please check your local import taxes and duties prior to placing your order. The customer is responsible for paying import taxes, duties and customs fees, NK Retail Group Ltd is not responsible for any of these fees.
Brexit: As the UK has now left the EU, this includes orders being sent to an address within the EU.
DELIVERY TIMESCALES & AIMS
Delivery/shipping times will vary, this is a guide for our Standard Delivery Service from date of dispatch: Standard UK Delivery: 1-5 working days. International Europe Delivery: 1-7 working days. Worldwide: 1-10 working days.
The above timings are for retail orders only and are subject to change at any time. Please note that any overseas orders may be subject to further taxes and import duties. These charges are out of our control and will vary from country to country. These charges are the responsibility of the purchaser. If you have a query regarding delivery please contact us.
Your items may arrive in different shipments. Depending on the type, quantity, and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout. Naughty Knickers does its best to ensure your delivery arrives on time. However, international delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (10+ items), customs clearance, credit card authorization, and verification may all delay delivery of your order.