Contact Naughty Knickers
How can we help?
Whether you need advice on sizing, help choosing between styles, information about an existing order or simply want to know a little more about a piece before you buy, our team is happy to help.
Naughty Knickers is an independent UK lingerie retailer, established in 2011. Our customer service team is based at our Chelmsford, Essex office and knows the collections we sell, so you’ll be speaking to someone who can actually help.
Before you contact us
You may find the answer you need here:
Delivery Information
Shipping options, delivery times and same-day despatch information. Every order is delivered in plain, unbranded outer packaging
Returns & Exchanges
Our returns policy and step-by-step instructions for sending something back.
Sizing & Fit
Not sure which size to choose? Whether you’re buying for yourself or as a gift, we’re happy to help. Send us the brand and style you’re looking at, along with any sizing information you have, and we’ll point you in the right direction.
Send us a message
We usually reply during office hours, Monday to Friday, 9am–4pm UK time, excluding public holidays.
Contact details
Naughty Knickers
Operated by NK Retail Group Ltd
Unit 10 Waterhouse Business Centre, 2 Cromar Way, Chelmsford, CM1 2QE, United Kingdom.
Customer service hours: Monday to Friday, 9am–4pm UK time, excluding public holidays.
Telephone: +44 (0) 191 6911286
Email: hello@naughtyknickers.co.uk