Returns: Refunds & Exchanges

30 DAYS RETURNS 

Our website is intended for personal, consumer use, and this returns policy applies exclusively to purchases made by individual customers for personal use.

HOW TO RETURN AN ITEM:

1. Ensure all items meet the return requirements listed below.

2. Return the parcel within 30 days of receipt to the address provided.

3. Enclose a note including:

   • Your full name

   • Order number

   • Request (refund, size exchange, or store credit)

Returns that do not comply with the below policy will not be accepted.

RETURN REQUIREMENTS:

All returned items must be:

• Unworn, unwashed, and in perfect condition, free from marks, makeup, fake tan, glitter, or lotions.

• Tried on over your own underwear.

• Returned with all original packaging, labels attached, and any hygiene seals intact and unbroken.

• In brand-new, re-saleable condition.

• Any items which are sealed for hygiene must remain unopened in order to be eligible for return.

Hosiery & Bodystockings	For hygiene reasons, we are unfortunately unable to accept returns of opened hosiery items (Stockings, Hold Ups, Tights, Socks) or bodystockings unless they are faulty.
Nipple Covers	For hygiene reasons, we are unfortunately unable to accept returns of any opened nipple covers/pasties or self adhesive bras unless they are faulty.
Eye Masks	For hygiene reasons, we are unfortunately unable to accept returns of any eye masks or face masks once opened, unless they are faulty.
Cosmetics & Adult Toys	For hygiene reasons, we are unfortunately unable to accept returns of any cosmetics & adult toys unless they are faulty.
Bracli	Due to the intimate nature of these products and for reasons of hygiene, any unsuitable Bracli products which have a pearl crotch are non-returnable once opened.
Men's Underwear	For hygiene reasons, we are unfortunately unable to accept returns of any opened men's underwear products unless they are faulty.

Gift cards and boxes are non-returnable & cannot be refunded. 

ALL RETURNED ITEMS WILL BE THOROUGHLY INSPECTED. RETURNS THAT DO NOT ADHERE TO OUR RETURNS POLICY WILL NOT BE REFUNDED OR EXCHANGED.

We do not provide returns labels. Customers are responsible for return postage.

RETURNS ADDRESS:

NK Returns Unit 10 Waterhouse Business Centre 2 Cromar Way Chelmsford Essex CM1 2QE  UNITED KINGDOM

INTERNATIONAL RETURNS: If you are sending a return to us from outside of the United Kingdom, please ensure you complete any relevant customs documents to show the parcel contains 'RETURNED GOODS'.

RETURNS TIMESCALES:

We've amended our returns policy timescales from the 1st December 2023, to allow our customers longer to return items for a refund via the original payment method. 

30 Days

Items returned within 30 days of the day you receive your goods will be refunded via the original payment method. Please let us know if you would instead prefer store credit. UK orders: Items can also be returned for a size exchange. We are unable to process size exchanges on any international orders.

  

NOTES

• Please remember to obtain a proof of postage receipt from the Post Office/Courier.
• Customers are responsible for returns postage costs, we do not offer free return shipping.
• We endeavour to inspect and process returns as quickly as possible once they have been received. Returns are usually processed on the day they are received by us, however please allow up to 14 days for a return or size exchange to be processed.

Faulty or Incorrect Products:
If on the off-chance you have received a faulty or incorrect product, please email us with your order number and further details, so we can rectify this for you. If applicable, any faulty products must be returned within 30 days of purchase.

Business Customers:
Please note that our website is intended for personal, consumer use only. Purchases made by businesses (including, but not limited to, stylists, production companies, costume makers, etc.) are considered final. We do not accept returns or exchanges on business orders.

Returns Misuse & Investigation:
We reserve the right to investigate and take appropriate action in cases of suspected returns misuse or fraud (for example, items that appear to have been worn, used for photoshoots, or returned in an unsaleable condition).
This may include reviewing public information or social media activity that indicates an item has been used, to help us assess the condition of returned goods.
Any evidence collected is used solely for fraud prevention and is handled in accordance with UK data protection regulations.