Terms & Conditions

References to 'we', 'us' or 'our' used throughout www.naughtyknickers.co.uk ('the Website') are to NK Retail Group Ltd. The use of the Website and the purchase of any goods ('Goods') from the Website is governed by these terms and conditions ('Conditions'). We reserve the right to modify these terms and conditions without prior notice and at our discretion. Access to the Website may be suspended, restricted or terminated at any time.

Company Information
Goods supplied from the website are supplied by NK Retail Group Ltd.

NK Retail Group Ltd is a registered company in the England and Wales.

Company No: 08762763

UK VAT Registration No: GB 178668249

Our Contact Details

NK Retail Group Ltd
Unit 10, Waterhouse Business Centre
2 Cromar Way
Chelmsford
Essex
CM1 2QE 
 
Email: sarah@naughtyknickers.co.uk
Telephone: 01916911286

Taxes

All prices quoted on the Naughty Knickers website are quoted in UK sterling and are inclusive of UK VAT (if applicable). Any UK VAT applicable to the price will be displayed in the order summary on the checkout page. 

Please note that orders being sent to an address outside of the UK are not inclusive of UK VAT. Taxes, Duties and Customs fees may be payable once the item arrives to the destination country and these costs are the responsibility of the customer. As the UK has now left the EU, this includes orders being sent to an address within the EU.

Making A Purchase
Making a purchase could not be simpler. Just browse our site, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'View cart' and you will be asked for a few details that we need to be able to complete the order.

Payment and Security
We accept 100% secure payment via Visa, MasterCard, Delta, Switch/Maestro cards, as well as PayPal, Laybuy, Clear Pay and Klarna.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Some card issuers will also ask you for a password under the Verified by Visa / Verified by MasterCard scheme, please note if you have any problems with this feature please contact your bank direct who will be able to reset your password.

Once payment has been received you will receive confirmation of the order by email. Our acceptance of the order and therefore the contract between us begins when we dispatch the order to you. Prior to this, we reserve the right not to accept an order. This is to protect ourselves in the event that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

 

Intellectual property right and right to use

All copyright trademarks and other intellectual property rights in all material or content supplied as part of the Website are owned by NK Retail Group Ltd or are included with the permission of the owner of the rights. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Lost in transit Parcels

If for any reason you do not receive your delivery, please note that we can only consider parcels to be lost from:

  • 10 working days after the latest due date for UK orders (excluding Next Day Delivery items, where this is 5 working days).
  • 20 working days after the latest due date for EU orders.
  • 25 working days after the latest due date for Rest of the World orders.

Please note we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.

Your right to cancel - Cancellation Period

You may cancel your order (or part of your order) within 14 days of your order being delivered. You will need to notify us to let us know you'd like to cancel your order, or part of your order. You will have a further 14 days, from the day you have notified us, to send the items back to our returns address. As soon as Goods have been used or worn within this timescale, you will lose your right to cancel. You, the customer, are responsible for the cost of sending the goods back to us. We reserve the right to refuse any returned Goods which do not meet our Returns Policy. Goods which do not meet our Returns Policy will be refused for a refund and sent back to the customer.

Returns address: NK Returns, Unit 10 Waterhouse Business Centre, 2 Cromar Way, Chelmsford, Essex, CM1 2QE.

Repeated Returns

We monitor the number of returns made by customers. Continued returns from any individual customer may, at our discretion, lead to future orders being cancelled.

Faulty Items

If, on the off-chance there is a fault with your item, please do contact us so we can rectify the situation.

Information and Availability
We take care to ensure that information on this website is accurate and complete. However, due to the nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided 'As is', without any warranties of any kind as we do not accept liability arising from any inaccuracy or omission in the information or interruption in availability.

Links to other websites 
We accept no responsibility for websites or other information, practices or products of other parties linked in any way to the Naughty Knickers Website. We are not liable for any loss or damage arising out of dealings with other parties.

Discount code & free gifts

To redeem a promotion code online, enter the code at checkout page. Your discount will be applied if your basket meets the requirements.

  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Naughty Knickers.
  • Promotion codes cannot be used against orders for gift cards.
  • Promotion codes are only valid for a limited time while stocks last and may be withdrawn without notice at any time.
  • Only one promotion code can be used per order.
  • Promotion codes are not valid in conjunction with any other promotion or offer, including 3 for 2 offers.

In the event of part of the order being returned, the value of the discount applied to that order will be spread between the goods proportionately.  In the event, a customer returns their order such that they no longer qualify for the free gift, the free gift must be returned to Naughty Knickers, if the free gift is not returned we reserve the right to deduct the value of the gift from the refund issued. In promotions offering a free or discounted item when purchasing multiple items, the discount will be applied to the cheapest item. Naughty Knickers reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.
 
Naughty Knickers reserves the right to change these Terms and Conditions at any time.