Need to make a return? Here's all you need to know and do:
1) Ensure any unsuitable items are in line with the below Returns Policy requirements.
2) Send any unsuitable items back to the below returns address within the below timescales. Please include a note with your name, order number and returns request (e.g. refund or size exchange).
Lingerie & Accessories: Naughty Knickers offers a refund or exchange on lingerie and accessories if you are not perfectly happy (excluding hosiery, nipple covers, cosmetics, toys & Bracli products - please see below for further details).
Returns must meet the below requirements. Unfortunately, we cannot accept any returns which don't meet the below requirements:
- All items returned must be unworn and in perfect condition, without marks, makeup, fake tan, glitter, lotions.
- Ensure that briefs/thongs are tried on over your own underwear.
- Any seals attached to the product packaging must remain unbroken or damaged.
- The items must be in a brand new, re-saleable condition (as above with all labels and packaging/boxes intact).
Hosiery: For hygiene reasons, we are unfortunately unable to accept returns of opened hosiery or bodystockings unless they are faulty.
Nipple Covers: For hygiene reasons, we are unfortunately unable to accept returns of any opened nipple covers/pasties or self adhesive bras unless they are faulty.
Cosmetics & adult toys: For hygiene reasons, we are unfortunately unable to accept returns of any cosmetics & adult toys unless they are faulty.
Bracli: Due to the intimate nature of these products and for reasons of hygiene, any Bracli products which have a pearl crotch are non-returnable (i.e. excluding bras/babydolls/gloves) . Please order your size carefully. Bracli Bras/Babydolls/Gloves are returnable as per our standard returns policy (see above).
Gift cards and boxes are non-returnable & cannot be refunded.
Unit 10, Waterhouse Business Centre
2 Cromar Way
If you are sending a return to us from outside of the United Kingdom, please ensure you complete any relevant customs documents to show the parcel contains 'RETURNED GOODS'.
- Items returned within 14 days of the day you receive your goods will be refunded via the original payment method, or can be exchanged for a different size.
- Items returned within 15 to 35 days of the day you receive your goods will be refunded via e-gift voucher, or can be exchanged for a different size.
Cancellation: If you have notified us that you wish to cancel your order within 14 days of receiving the goods, you will have a 14 days from notifying us to send the goods back.
- Please remember to obtain a proof of postage receipt from the Post Office/Courier.
- Unfortunately we don't currently offer Free Returns.
- We endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for a return or exchange to be processed.
Return of Faulty or Incorrect Products
If on the off-chance the products are being returned because they are faulty or incorrect, please email us with your order number and details of the fault so we can rectify this for you. Any faulty products must be returned within 30 days of purchase.