Christmas: Please note, shipping will be limited over the Christmas break due to reduced opening hours.
|
Tuesday 23rd December
|
Open 9am–3pm |
|
Wednesday 24th December
|
Open 8am–10am |
|
Thursday 25th December – Sunday 28th December
|
Closed |
|
Monday 29th December
|
Open 9am–4pm |
|
Tuesday 30th December
|
Open 9am–12pm |
| Wednesday 31st December – Thursday 1st January |
Closed |
| Friday 2nd January |
Normal working hours resume. |
Orders will be shipped during opening hours only.
Our packaging is plain and discreet.
Standard shipping hours (excluding Christmas)
- Order by 3.30pm Monday-Friday for same-day despatch with Royal Mail.
- Order by 1.00pm Monday-Friday for same-day despatch with DHL Express.
Timezone: GMT.
Orders placed after the cut-off time will be processed the following working day.
Orders placed on weekends and public holidays will be processed the following working day.
UK DELIVERY
| Delivery Service |
Price |
|
Royal Mail Tracked 48 (2-3 working days delivery aim)
|
£2.00 (FREE on orders over £50.00)
|
|
Royal Mail Tracked 24 (1-2 working days delivery aim)
|
£4.00 |
|
Royal Mail Special Delivery (next working day delivery aim)
|
£6.00 |
|
DHL Express (next working day delivery aim, excludes weekends)
|
£10.00 |
Please note, any timescales provided are 'DELIVERY AIMS'.
EU DELIVERY
| Delivery Service |
Price |
| Royal Mail Tracked/Signed |
Price Calculated at Checkout.
Please note we currently have a maximum order value on orders being shipped to the EU, which is typically around 180 EUR (inclusive of tax), depending on the destination country.
This is due to the current EU IOSS limit of 150 EUR.
|
USA DELIVERY
Note: USA basket value cannot be higher than $ 800 USD, per order.
| Delivery Service |
Price
|
|
Standard shipping option: Royal Mail Tracked & Signed For
|
$19.00 USD |
| Express shipping option: DHL Express
|
$36.00 USD
|
OTHER INTERNATIONAL DELIVERY
ROYAL MAIL: Price calculated at checkout. Price depending on location/volume - calculated at checkout. Royal Mail services: International Tracked & Signed For, International Tracked, International Signed For
DHL EXPRESS WORLDWIDE: Limited countries. Price depending on location/volume - calculated at checkout.
IMPORT TAXES, DUTIES & CUSTOMS FEES
- NK Retail Group Ltd charges UK VAT on orders being shipped within the UK.
- European Union orders: As of Monday 20th November 2023, taxes are now included on EU orders up to €150 EUR ex Tax. We are currently unable to accept orders above this amount.
- If you are shopping from outside of the UK and EU, please check your local import taxes and duties prior to placing your order. The customer is responsible for paying import taxes, duties and customs fees, NK Retail Group Ltd is not responsible for any of these fees.
DELIVERY TIMESCALES & AIMS
Delivery/shipping times will vary, this is a guide for our Standard Delivery Service from date of dispatch:
- Standard UK Delivery: As listed above.
- International Europe Delivery: Typically 5-7 working day aim.
- Worldwide: Typically 5-10 working day aim.
The above timings are for retail orders only and are subject to change at any time. Please don't hesitate to contact us if you have a query regarding delivery.
Your items may arrive in different shipments. Depending on the type, quantity, and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged.
Naughty Knickers does its best to ensure your delivery arrives on time. However, international delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date: Large orders, customs clearance, credit card authorisation, and verification may all delay delivery of your order.
All products and sizes which are listed on Naughty Knickers are held in stock. If on the off-chance our website hasn't updated and a product/size which you have ordered has gone out of stock we will notify you by email.
