Services are operational and we continue to accept orders for destinations across the globe. However, delays can be expected due to high demands and special orders e.g. quarantine; or special measures being implemented (e.g. diverting to mail boxes, replacement procedures for obtaining a signature) by the local postal/delivery service to minimise the spread of Coronavirus.
DELIVERY & PRODUCTS
All products and sizes which are listed on Naughty Knickers are held in stock unless otherwise stated (e.g Pre-Order). If on the off-chance our website hasn't updated and a product/size which you have ordered has gone out of stock we will notify you by email.
Our packaging is plain and discreet.
Orders placed on public holidays will be processed the following working day.
ROYAL MAIL: UK DELIVERY SERVICES
Order by 3.30pm
Monday to Friday for same day dispatch.
Orders placed after the cut off time will be processed the following working day. Tracking link will be sent by email. Text message updates available on Tracked 24/28 services.
Royal Mail 48: FREE
Royal Mail Tracked 48: £3.00 (FREE on orders over £30.00)
Royal Mail Tracked 24: £4.00
Royal Mail Special Delivery - Next Working Day: £6.00
Royal Mail Special Delivery - Saturday: £10.00
DPD LOCAL: UK DELIVERY SERVICES
Cut-off time/despatch date indicated at the check out.
Orders placed after the cut off will be processed the following working day.
You will be sent an email/text message on the day of delivery, with an expected 1-hour delivery window, so you won't need to wait in all day for the courier to arrive.
Next Working Day Delivery: £4.95
Order by 3.30pmMonday to Friday for same day dispatch. Orders placed after the cut off will be treated as placed the following working day.
FREE on all orders over £80.
We charge £8 for delivery on international orders under £80.
Royal Mail: International Tracked & Signed For, International Tracked, International Signed For
DHL EXPRESS WORLDWIDE
DHL Express Worldwide delivery: £12-£35 (depending on country/order size, price at check out).
IMPORT TAXES, DUTIES & CUSTOMS FEES NK Retail Group Ltd charges UK VAT on orders being shipped within the UK.
If you are shopping from outside of the UK, please check your local import taxes and duties prior to placing your order. The customer is responsible for paying import taxes, duties and customs fees, NK Retail Group Ltd is not responsible for any of these fees.
Brexit: As the UK has now left the EU, this includes orders being sent to an address within the EU.
DELIVERY TIMESCALES & AIMS
Delivery/shipping times will vary, this is a guide for our Standard Delivery Service from date of dispatch: Standard UK Delivery: 1-5 working days. International Europe Delivery: 1-7 working days. Worldwide: 1-10 working days.
The above timings are for retail orders only and are subject to change at any time. Please note that any overseas orders may be subject to further taxes and import duties. These charges are out of our control and will vary from country to country. These charges are the responsibility of the purchaser. If you have a query regarding delivery please contact us.
Your items may arrive in different shipments. Depending on the type, quantity, and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout. Naughty Knickers does its best to ensure your delivery arrives on time. However, international delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (10+ items), customs clearance, credit card authorization, and verification may all delay delivery of your order.